When I first got this product I loved it. Unfortunately my unit failed and one of the controllers quit. I gave it 2 stars because while it worked I did like the warmth. Unfortunately, like the other reviewer wrote, the manufacturer will not even return my calls. This product is made by Perfect Fit Industries. I have been calling them and emailing them for a while now. They simply refuse to communicate with me. When I call I get an answering machine. When I email I get an automated reply. The net result is a complete blowoff.
I guess that is one way to keep warranty costs down on a failure prone product.
If you buy this product you are on your own. If it fails you are out of luck. If you don't belive me try calling their support number at 800-299-1378 and pretend you have a warranty claim. If they respond go ahead and buy it. They won't.
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Product Description:
Graduated zoned heat provides more warmth at your feet. - Twin and full sizes have single control while the queen and king have double controls. - Solid State Controls for individual comfort settings include 10 hour shut off and multiple heat settings. - Microfine heating technology is soft and comfortable. - Heavyweight 7.5 oz of fill provides support and comfort. - Durable, machine washable, 100% polyester fiber woven construction provides lasting protection for the top and sides of your mattress. - Fiber woven sidewall fits securely on mattresses up to 17" deep. - Full Five Year Warranty. - Safe, energy saving heating technology provides, gentle even warmth. - Quality product from West Point Stevens
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