Luxury Satin Pillow Case w/Hidden Zipper, Standard Review

The product itself is OK.I like the hidden zipper.I ordered the lavender and it was more pink than lavender.I also ordered two and was only sent one.Through email, they said they had sent another.After a week I still had not received the other pillow case.I put in a call to customer service.They didn't even answer with the company name or identify themselves.The CSR was very rude and told me I had given them the wrong order number and my pillow case was shipped to Alabama.I live in San Diego.She almost in essence, was not going to resend the product because they were blaming me for giving them the wrong order number.At the time I was talking to the CSR, I didn't have my packing slip so I thought maybe I had transposed a number, but that still didn't mean they shouldn't send me what I had paid for.She told me they sent out the product and I was the one in the wrong for giving them the wrong order number.She came extremely close to telling me I wasn't going to get the other pillow case.
I said " So that means you are not going to send me what I paid for?"Then she replied, " I will send it out but in the future you need to make sure you give the right order number."Basically not taking any responsibility for checking to see that names and order numbers match up.
Well, I went and found my packing slip and I had given them the order number that was on my slip, which happened to be exactly what I said it was when I contacted them in the first place.So I called her back, again, no hello this is Shop Satin my name is _____________, how can I help you, just a hello.I stated that I had just spoken to her and that I found my slip and I had given them the number that was on my slip.Then she curtly said, "Oh, I guess the mistake was ours.I will send out another pillow case today."
So, basically, these people are scammers.They don't send your full order, then make it seem like your fault and make up something to cover their tracks while trying not to send you the product you ordered.I obviously would not recommend them and will never be ordering from them again.Also, shipping is slow, slow, slow.Find another place to buy a comparable product.

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Product Description:
Eliminate the need for uncomfortable hair nets, sleep caps or nightly pin ups. This award-winning hairdresser recommended satin pillowcase is specifically designed to keep your hair in place while you sleep. Specially treated with a friction-free finish it allows your hair to easily glide over the pillow surface so that the user awakens with hair still 'beauty salon fresh' without any hair breakage or affect on the users hair moisture balance. 1 pillowcase per package. 100% Polyester Satin. Machine Washable. Imported.

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