I purchased this product through the company's website.When I received the pillow insert, it turned out it was 12 x 16 rather than 12 x 18.When I first attempted to contact the company via email, I got no response (due to the incorrect email address they had provided).Then, after I contacted the company through PayPal, they refused to give me a refund.Click Here to see more reviews about: Rectangle Pillow Form Insert - 12" X 18"
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