Sona Pillow for Snoring and Mild Sleep Apnea Review

The Sona Pillow was bulky, uncomfortable, impractical, noisy, made my neck sore, and didn't stop my snoring at all according to my wife. Brookstone has no-refund policy for the Sona pillow, even if you are TOTALLY dissatisfied.

The pillow itself a funky shape that seemed king-sized (it was really pushing the limits for a queen-sized bed). The pillowcase is custom fitted to the pillow. You can't use regular pillowcases. It comes with a pillowcase on it, but additional pillowcases cost $20 a piece. There are two sewn "sleeves" (small square of fabric sewn on both sides of the square) under the pillowcase so you can put whichever arm you want under the pillow while you "train" yourself to sleep on your side. If you have a really big arm, it probably won't fit. When you put your arm through it, it has to go somewhere and mine was uncomfortably pushed up against the headboard and hanging off in such a way that I was a little worried I might knock something off of my nightstand. I also noticed that the pillow sqeaked when it rubbed against my headboard (my old pillow never squeaked). When I woke up in the morning, my neck ached and I learned that I had been snoring as loudly as usual all night.

I boxed up the pillow in its original packaging and less than a week later I decided I'd call up Brookstone to request a refund (you need an RMA number from them to send it back). The first rep I spoke with just gave me the company line over and over that it was a "personal product" and Brookstone doesn't take returns or make refunds if they have been used at all. I said I was extremely dissatisfied with the pillow and I wanted to speak to his supervisor. He said he would have to leave her a voicemail because she was on another call. I said I'd hold, but then he said I couldn't do that and she didn't have the ability to have me on "hold", which was a lie. I told him I had a friend that was a lawyer, so he put me on hold so I could speak with her. When I spoke with his supervisor, she eventually said a lot of people that have called into Brookstone were similarly displeased with the Sona pillow. She also said that some people called in with praise. But she said though that no matter how displeased a customer is with the pillow (or any other personal product), you cannot get a refund. I asked for her supervisor, got his voice mail, and left a message.

I would suggest staying far away from this pillow unless you have money to burn. It's great if it helps some people, but it didn't help me, and I'm thoroughly displeased with both the product and with Brookstone's refusal to refund the $100 I spent on it.

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