Tempur-Pedic Comfort Pillow Queen Size Review

I purchased this pillow on Amazon through seller Pro Therapy Supplies as a Christmas gift.When Christmas day came and my wife opened the box to find that the pillow had a large crease in it and had a musty smell.Since the package was sealed we figured we would give it a couple weeks for the crease to work itself out and the pillow to air out.After a couple weeks neither problem went away so we contacted Pro Therapy Supplies.After explaining the situation we were told that the 30 days return period had expired.We tried to explain that the pillow was a Christmas gift and was not opened until two weeks prior.Unlike any other store I have ever done business with they would not make any concessions since this was a Christmas gift and it had been sitting in my closet unopened for a few weeks prior to Christmas Day.We asked to speak to a manager and were given a run around and told that one would call us back, needless to say that didn't happen.The next day we called back and were told that the manager was busy and would once again call us back, this time we didn't fall for this tactic and said we would hold for him.After speaking with the manager, Pro Therapy Supplies still would not take the item back as a return and said we needed to speak with Tempur-Pedic for a warranty claim.We called Tempur-Pedic directly and they were great, sent us a claim form that we could fill out online and within a couple weeks had an RMA.Long story short, do yourself a favor and don't deal with a company like Pro Therapy Supplies, buy directly from Tempur-Pedic.Amazon should be more selective with the companies that they allow to sell on their site.

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Product Description:
The ComfortPillow by Tempur-PedicTM, our traditionally shaped pillow, provides the plush comfort you want, the body molding support you need and the luxurious appearance you desire. Individually formed, independently moveable TEMPUR® micro-cushions fill a specially designed cover, also made of TEMPUR pressure-relieving material. Each pillow includes a 3-year limited mfg. warranty. While memory foam products come with many great benefits for your health, they also come with something else; a semi potent initial smell. When you first open your memory foam product you will notice that is has what appears to be a faint smell of gasoline. This smell will naturally dissipate over time and is non-toxic. Once the smell has gone away, you will be able to experience all the benefits of having a memory foam product. Pillows and other comfort items are non-returnable and do not have a tryout period.

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